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Sensor Offline Help

This page will walk you through the steps needed to get your EZsalt Sensor back online. 

Let's check a few things

Make sure your EZsalt Sensor is plugged in. We know, silly step. But you would be surprised how many of our support calls are resolved when we find out the sensor was simply unplugged. Before proceeding, please verify that your sensor is plugged into power. 
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Did you recently make a change to your Wi-Fi network? It's good practice to change your Wi-Fi password once in a while, but doing so means you need to give your EZsalt Sensor the new credentials in order to reconnect. The same is true if you switched internet providers or changed the name of your Wi-Fi network. 

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Please select your sensor

EZsalt Sensor 2.0

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Please select your sensor

EZsalt Sensor 3.0

Update Wi-Fi credentials for the EZsalt Sensor 2.0

Plug your EZsalt Sensor into your PC. In order to factory reset your EZsalt Sensor, you need to plug it into a PC and run a software application. The instructions for this are linked below as video tutorials. If you get stuck, do not hesitate to contact support for help. 

Windows 10

Windows 11

Download Zip File (Windows)

Download Zip File (Mac)

Update Wi-Fi Credentials For The EZsalt Sensor 3.0

Reconnecting the version 3.0 to Wi-Fi is much easier.

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Hold button for 5-6 seconds

Press down firmly on the button, you will feel a soft click when it is depressed all the way. Hold this until the light is blinking blue.

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Verify the blue light is blinking

When done correctly, the LED will blink blue as shown above. If you see red also blinking with the blue, you need to hold the button again until you see only blue blinking.

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Reconnect to Wi-Fi

Once you have established a blue blinking light, you can follow the in-app Wi-Fi set up wizard on the EZsalt app.

 

If you set up your sensor on EZsaltGo, click this link to reconnect to Wi-Fi.

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